Privacy Policy rm1131

Rm1131 collects your personal data only when necessary to deliver quality, secure services that meet legal requirements. We do not collect excessive or irrelevant information beyond what is needed to operate the platform.

The types of information we collect can be divided into three main categories:

For identity verification (KYC) purposes, we may request supporting documents such as your MyKad, recent bank statement, or utility bill as proof of address. These documents are handled with the highest level of security and used solely for verification purposes.

Every piece of data we collect has a clear and lawful purpose. rm1131 uses your personal information for the following purposes:

• Account management — to register, verify, and maintain your account in full working order.
• Transaction processing — to process deposits, withdrawals, and any financial transactions you carry out on the platform.
• Identity verification (KYC) — to verify that you meet the age and eligibility requirements and to prevent the use of false identities or fraud.
• Platform Security — to detect and prevent fraudulent activity, money laundering, hacking attempts, and other behaviour that violates the Terms and Conditions.
• Legal compliance — to fulfil compliance obligations including Anti-Money Laundering (AML) requirements and reporting to the relevant authorities when required by law.
• Product improvement — to analyse usage patterns in order to improve the user experience, develop new features, and optimise platform performance.
• Service communications — to send important notifications relating to your account, security, promotions, and platform updates.
• Customer support — to handle your enquiries, complaints, and support requests effectively.

Rm1131 will not use your data for any purpose not stated here without obtaining your consent first. If you do not wish to receive promotional communications, you may opt out at any time through your account settings.

Rm1131 respects your privacy and does not share your personal data indiscriminately. However, there are specific situations where sharing data with certain parties is necessary to ensure the platform operates smoothly and remains legally compliant.

Third parties that may receive your data under limited and controlled circumstances include:

• Payment service providers — banks, e-wallet companies, and payment processors that handle your deposit and withdrawal transactions. They receive only the data necessary to complete the relevant transaction.
• Game software providers — gaming technology companies that provide slots, Live Casino, and other games on the rm1131 platform. Data sharing is limited to the game session information required.
• Identity verification services — third-party KYC providers that assist in verifying your identity documents using secure automation technology.
• Authorities and law enforcement agencies — when required by Malaysian law, court order, or for crime prevention purposes.
• Cloud infrastructure services — cloud computing service providers that store and process data on behalf of rm1131, subject to strict data protection agreements.

All third parties that receive your data are bound by confidentiality and data protection agreements. They are prohibited from using that data for any purpose other than those specified in their service agreements with rm1131.

Rm1131 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser when you visit our website.

Types of cookies we use:

• Essential Cookies — required for core platform functions such as login session authentication, security, and language preferences. These cookies cannot be disabled.
• Performance Cookies — to collect information about how you use the platform (pages visited, time spent) to help us improve the user experience.
• Functional Cookies — to remember your personal preferences such as display settings, language, and game preferences so you do not need to reconfigure them every time you log in.
• Analytics Cookies — helps us understand platform traffic patterns and aggregate usage for continuous improvement purposes. This data does not personally identify you.

You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect certain features of the rm1131 platform, including the ability to stay logged in.

Rm1131 continually invests in the latest information security infrastructure to ensure your personal data remains protected at all times. Our security approach encompasses multiple layers of protection operating simultaneously.

The technical security measures we implement include:

• Data encryption in transit — TLS 1.3 and 256-bit SSL protocols for all communications between the platform and users.
• Data encryption at rest — sensitive data is encrypted using AES-256 standards before being stored in the database.
• Two-factor authentication (2FA) — an additional security layer to protect your account from unauthorised access.
• Firewall and intrusion detection system (IDS) — continuous monitoring of inbound and outbound traffic to detect suspicious activity.
• Periodic penetration testing — rm1131 engages independent security experts to test and evaluate our systems on a regular basis.
• Data segregation — user data is segregated by sensitivity category and access rights are assigned based on the principle of least privilege.

While we implement comprehensive security measures, no system can guarantee 100% absolute security. You also play an important role in protecting your account — use a strong password, enable 2FA, and never share your login credentials with anyone.

As a rm1131 user based in Malaysia, you have certain rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA). rm1131 fully respects these rights and provides straightforward mechanisms for you to exercise them.

To exercise any of the rights above, please contact the rm1131 customer support team via live chat or email. We will process your request within 30 working days from the date of receipt. In more complex cases, this period may be extended up to 60 days, with notification provided to you.

Rm1131 does not retain your personal data longer than necessary for the purposes stated in this Privacy Policy. Our data retention periods are determined based on operational requirements, legal obligations, and legitimate business interests.

Our data retention period guidelines are as follows:

• Active account data — retained for as long as your account is active on the rm1131 platform.
• Financial transaction data — retained for a minimum of 7 years in accordance with Malaysian financial and tax legislation.
• Security and activity logs — retained for 12 months for security investigation and dispute resolution purposes.
• KYC Documents — retained for the duration your account is active and 5 years after account closure in accordance with AML requirements.
• Customer support communication records — retained for 3 years for service improvement purposes.
• Inactive account data — after 24 months of inactivity, data will be reviewed and may be deleted or anonymised in accordance with our internal policies.

Once the retention period expires, your personal data will be securely deleted or anonymised using methods that ensure it can no longer be linked to your identity.

Rm1131 is an online gambling platform intended exclusively for individuals aged 18 and above. We do not accept registration or use of the platform by anyone under the age of 18 under any circumstances.

Rm1131 does not intentionally collect, process, or store any personal data from children or individuals who are underage. Should we discover that data belonging to someone under 18 years of age has been inadvertently collected, we will:

• Close the account in question immediately.
• Delete all personal data associated with the account.
• Take appropriate steps to prevent the same incident from recurring.

If you discover that a child or minor has registered for or used the rm1131 platform, please notify us immediately through our customer support channels so that appropriate action can be taken.

Rm1131 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or platform service improvements. The latest version of this Privacy Policy will always be available on this page.

When we make significant changes to this Privacy Policy, we will notify you via:

• In-platform notifications on rm1131 when you log in.
• A notification email will be sent to the email address registered to your account.
• Update the "Last Updated" date shown at the top of this page.

Continued use of the rm1131 platform after any changes to the Privacy Policy take effect will be considered your acceptance of the latest version. If you do not agree with any changes, you have the right to close your account and request data deletion in accordance with the procedure set out in Section 6.

We encourage you to review this Privacy Policy periodically to stay informed about how rm1131 protects your personal information. Version history for this document is available upon request from our support team.

If you have any questions, concerns, or requests regarding this Privacy Policy or how rm1131 handles your personal data, our team is ready to assist you at any time.

You can reach us through the following channels:

For official data rights requests under the PDPA, please clearly state the type of request (access, correction, deletion, etc.) along with your account number so we can process it accurately and efficiently.